Cancellation and rescheduling
Need to change a booking? Call or text 587-500-4523.
Cancel or reschedule free up to 24 hours before your appointment (48 hours for RV, marine, correction, coating and fleet work). Inside that window a late fee applies, and we waive one late change per customer each year.
Effective October 1, 2026
Notice windows
| Booking type | Free changes until |
|---|---|
| Standard servicesCar detailing packages, add-ons, work truck packages, windshield film and Xpress Pass visits | 24 hours before |
| Extended servicesRV and trailer, marine, paint correction, ceramic coating, RV paint protection film and fleet bookings | 48 hours before |
Fees
| Change made before the notice window | Free |
|---|---|
| Reschedule inside the notice window | 10% of the booked service (minimum $25) |
| Cancel inside the notice window | 25% of the booked service |
| No-show or no access to the vehicle | 50% of the booked service |
| Weather reschedule, either side | Free |
| We reschedule you | Free, with priority rebooking |
Why there's a notice window
Every booking reserves a crew, a van and a block of the day that we turn other customers away for. Extended jobs like RV restoration or ceramic coating hold a crew for most or all of a day, so they need more notice.
One late change a year, on us
Plans change. Once per customer each calendar year, we waive the late reschedule or late cancellation fee. No explanation needed. We also waive fees for genuine emergencies at our discretion.
No-shows and access
If we arrive and can't reach the vehicle (it isn't at the booked address, it's locked with no keys arranged, or we can't get into the storage lot) we'll call and text you and wait 30 minutes. If we still can't start, the booking counts as a no-show.
For storage lots, gated communities and job sites, please arrange access or a gate code before the appointment.
Weather
We work outdoors, and rain, snow, hail, high wind or temperatures outside a product's application range can make work unsafe or affect the result. If the forecast looks wrong for your service, we'll contact you, usually the day before, to move it at no charge.
You can also reschedule for weather at no charge at any time, even inside the notice window.
If we need to reschedule
If we have to move your appointment, for weather, equipment or crew availability, there's never a fee to you and you get first pick of the next open slots. If we're running more than 30 minutes behind your arrival window, we'll text you with an updated time.
Xpress Pass members
Member visits follow the 24-hour rule. Skipping or moving a cycle with notice is always free. Missing two cycles in a row may pause your plan, and you can resume any time.
How to cancel or reschedule
Call or text 587-500-4523, email support@xpressautodetail.ca, or use the link in your booking confirmation. Notice counts from when we receive your message, and we'll confirm every change in writing.
How fees are charged
We never take payment at booking. Any late or no-show fee is calculated on the booked service total before tax, invoiced by email, and due within 14 days. GST applies.