Terms and conditions
Last updated: October 1, 2026
1. General Agreement
By booking any service with Xpress Auto & RV Detailing ("the Company"), the client ("the Client") agrees to the following Terms & Conditions. These policies apply to all mobile and shop-based services performed across our service area — including Calgary, Airdrie, Chestermere, Cochrane, Okotoks and Rocky View County — and cover auto detailing, ceramic coatings, RV and windshield protection film, marine and pontoon detailing, RV and trailer services, fleet programs, and detailing training.
2. 14-Day Service Guarantee
Xpress Auto & RV Detailing provides a 14-Day Service Guarantee beginning on the date the service is completed. This guarantee applies to standard interior and exterior detailing services only and does not extend to coating, protection film or training products which carry their own manufacturer or program terms.
During this period, the Company will review any service-related concerns submitted by the Client. After an internal assessment, the Company, at its sole discretion, may offer one of the following remedies:
- Dispatch of a technician to re-perform the service or applicable portion;
- A partial refund;
- A full refund.
All determinations regarding eligibility and remedy are final and remain solely at the discretion of the Company.
2.1 Exclusions
Complaints will not be considered if:
- The vehicle has been dirtied, used, or materially altered in a way that prevents accurate evaluation of the original service;
- The issue arises from normal driving conditions, weather, road debris, environmental exposure, or misuse;
- The Client fails to report the concern within the 14-day period.
The Client must present the vehicle in substantially the same condition as immediately following service for any claim under this guarantee.
3. Scheduling, Rescheduling & Cancellation
Cancel or reschedule free up to 24 hours before your appointment (48 hours for RV, marine, correction, coating and fleet work). Inside that window a late fee applies, and we waive one late change per customer each year.
Effective October 1, 2026
Notice windows
| Booking type | Free changes until |
|---|---|
| Standard servicesCar detailing packages, add-ons, work truck packages, windshield film and Xpress Pass visits | 24 hours before |
| Extended servicesRV and trailer, marine, paint correction, ceramic coating, RV paint protection film and fleet bookings | 48 hours before |
Fees
| Change made before the notice window | Free |
|---|---|
| Reschedule inside the notice window | 10% of the booked service (minimum $25) |
| Cancel inside the notice window | 25% of the booked service |
| No-show or no access to the vehicle | 50% of the booked service |
| Weather reschedule, either side | Free |
| We reschedule you | Free, with priority rebooking |
Why there's a notice window
Every booking reserves a crew, a van and a block of the day that we turn other customers away for. Extended jobs like RV restoration or ceramic coating hold a crew for most or all of a day, so they need more notice.
One late change a year, on us
Plans change. Once per customer each calendar year, we waive the late reschedule or late cancellation fee. No explanation needed. We also waive fees for genuine emergencies at our discretion.
No-shows and access
If we arrive and can't reach the vehicle (it isn't at the booked address, it's locked with no keys arranged, or we can't get into the storage lot) we'll call and text you and wait 30 minutes. If we still can't start, the booking counts as a no-show.
For storage lots, gated communities and job sites, please arrange access or a gate code before the appointment.
Weather
We work outdoors, and rain, snow, hail, high wind or temperatures outside a product's application range can make work unsafe or affect the result. If the forecast looks wrong for your service, we'll contact you, usually the day before, to move it at no charge.
You can also reschedule for weather at no charge at any time, even inside the notice window.
If we need to reschedule
If we have to move your appointment, for weather, equipment or crew availability, there's never a fee to you and you get first pick of the next open slots. If we're running more than 30 minutes behind your arrival window, we'll text you with an updated time.
Xpress Pass members
Member visits follow the 24-hour rule. Skipping or moving a cycle with notice is always free. Missing two cycles in a row may pause your plan, and you can resume any time.
How to cancel or reschedule
Call or text 587-500-4523, email support@xpressautodetail.ca, or use the link in your booking confirmation. Notice counts from when we receive your message, and we'll confirm every change in writing.
How fees are charged
We never take payment at booking. Any late or no-show fee is calculated on the booked service total before tax, invoiced by email, and due within 14 days. GST applies.
This section is also published on its own at xpressautodetail.ca/cancellation-policy.
4. Vehicle Condition & Additional Charges
4.1 Pre-Existing Conditions
The Company is not responsible for:
- Pre-existing damage, defects, scratches, tears, stains, flaws, or weakened clear coat;
- Electrical or mechanical issues unrelated to the detailing service;
- Damage resulting from items left in the vehicle.
Technicians may document pre-existing conditions with photos before beginning work.
4.2 Excessive Soiling Charges
If the vehicle, boat, or RV is found to contain excessive pet hair, mold, bodily fluids, hazardous waste, or extreme dirtiness, additional fees may apply. Estimates for RV, trailer, and marine services are based on standard condition; heavy oxidation, deep staining, or restoration-level work may require a revised quote before work continues.
5. Weather, Location & Service Limitations
All mobile services are weather- and location-dependent. For safety and quality reasons, the Company may postpone or modify services due to:
- Heavy rain, snow, hail, or storms;
- Extreme cold or heat outside product specifications;
- Unsafe working environments;
- Insufficient lighting, shelter, water, or space to perform the service.
The Client is responsible for providing safe, legal access to the vehicle at the booked address. Coating and film installations need dry, sheltered conditions and are scheduled accordingly.
The Company reserves the right to reschedule at no penalty to the Client.
6. Liability Limitations
The Company shall not be liable for:
- Loss or damage arising from circumstances outside its control;
- Items left inside the vehicle, boat, or RV;
- Battery drainage resulting from door access, lights, or electronics during the service;
- Damage to aftermarket accessories, wraps, decals, or improperly installed components.
The Client is responsible for ensuring the vehicle, boat, or RV is mechanically sound and safe to service.
7. Ceramic Coating Terms (System X)
Ceramic coating services use System X Graphene and related System X products. Manufacturer warranty terms are provided directly by System X and are subject to registration and adherence to the maintenance schedule supplied at handover.
The Company's installation coverage includes:
- Coating failure attributable to installation error, reported within the 14-day service window.
Coverage DOES NOT include:
- Scratches, rock chips, swirls, or paint damage;
- Water spots, chemical etching, fire, vandalism, accidents, or environmental fallout;
- Improper washing techniques, automatic car washes, or neglect;
- Failure to follow the System X maintenance recommendations.
8. RV and Windshield Protection Film
RV film warranty terms (including yellowing, cracking and delamination coverage) follow 3M's published warranty. Windshield film warranty terms follow ExoShield's published warranty (2 years / 50,000 km against cracking, delamination, discoloration, hazing and yellowing). Both are subject to registration, which we do for you.
Minor stretch marks, edge visibility, and relief cuts around complex panels are inherent to PPF installation and are not defects. The Company does not warrant against damage caused by impacts, improper washing, pressure washing at close range, harsh chemicals, or aftermarket modifications performed after installation.
9. Window Tinting
The Company no longer offers window tinting. Tint installed before October 1, 2026 remains covered by the film manufacturer's warranty against bubbling, peeling and colour change.
10. Marine, Pontoon, RV & Trailer Services
Pricing for marine, pontoon, RV, and trailer services is typically quoted by length (per foot), per side, or per unit as specified in the estimator. Final invoices are calculated on measured length and confirmed scope at the time of service.
Aluminum pontoon restoration, oxidation removal, and decal restoration are cosmetic services. Results depend on substrate condition and are not guaranteed to remove all oxidation, staining, or pre-existing damage.
11. Fleet & Corporate Programs
Fleet, corporate, and RV rental fleet care agreements are governed by the specific pricing, scope, and scheduling terms outlined in the signed service agreement between the Company and the Client. Where a signed agreement exists, its terms supersede any conflicting provisions of this document.
12. Detailing Training Program
A $50 deposit holds a training seat and is applied to the course fee. The balance is due before the first day of class. Course fees are non-refundable once course materials have been accessed or the course start date has passed. A seat can be moved to another date with at least 7 days' notice, subject to availability. Training is not covered by the service cancellation policy in section 3.
13. Deposit & Payment Requirements
No payment or deposit is taken for standard bookings. For quoted work that requires materials to be ordered in advance, such as RV paint protection film, a deposit may be requested; if so, the amount and terms are stated on your written quote and applied toward the total.
The remaining balance is due upon completion of service unless alternative terms have been agreed in writing. Failure to submit payment may result in:
- Suspension of future bookings;
- Application of outstanding balance fees;
- Initiation of collection procedures as permitted by law.
All coatings, films and installed materials remain the property of Xpress Auto & RV Detailing until payment is received in full.
14. Privacy & Communications
Contact information provided at booking is used to schedule, confirm, and follow up on services. By booking, the Client consents to service-related communication via email, SMS, and phone. Further details are available in our Privacy Policy.
15. Acceptance of Terms
By scheduling or receiving service, the Client acknowledges and agrees to all Terms & Conditions listed above.
Questions regarding these Terms can be directed to Xpress Auto & RV Detailing at 587-500-4523 or support@xpressautodetail.ca.